If the balance in your Investment Account is not available for transfer, you need to check the following:
1) If the amount is invested.
In this case, it is necessary to request a sale.
After requesting the sale, the amount will be settled and available in your Investment Account within 1 US business day.
2) If the amount originated from a conversion from reais to US dollars, directly to your Investment Account, and has not yet been invested.
After making the investment, you can request the sale of the asset, according to the instructions and period informed in item 1, so that the balance is available for transfers.
3) If the amount was transferred from your Deposit Account less than 5 calendar days ago.
You can only request the transfer of funds sent from your Deposit Account after 5 calendar days from the date the funds entered the Investment Account.