Articles in this section

I am unable to change my password. What should I do?

If you are having trouble changing your password even after following the instructions to change in the app, please use the instructions below.

  • If you do not receive the email with the password reset code, please follow these steps:
    1. Check your spam folder and verify if the @nomadglobal.com domain is blocked.
    2. Update the application in your mobile phone's app store or reinstall it.
    3. Clear the application's cache in your mobile phone's settings (Applications > Storage > Clear cache).
    4. Do the procedure again to change the password in the app by tapping on Forgot my password. 
  • If you can't access the registration email, please contact our support team to update your data.
Was this article helpful?
2 out of 4 found this helpful