If you haven't received the SMS code to complete the 3D Secure (3DS) validation for your online purchase with the International Debit Card, please follow these guidelines:
- Check your registered phone number: Make sure the phone number linked to your Nomad Account is up to date. If it's not, update your registration before requesting the code again.
- Verify your cell phone signal: Ensure you have a good signal on your phone, as signal issues can prevent the SMS code from being delivered.
- Request code resend: Ask for the code to be resent directly on the purchase screen of the website or platform where you're making the transaction.
If the problem persists, tap on "Talk to us" to get support from our customer service team. It's important to note that the code can only be received via SMS; it's not possible to receive it through any other contact method.