Block your International Debit Card in the app and request a new one from support. We will send you a new debit card to the indicated address.
The delivery cost of the 2nd copy of the Internacional Debit Card is US$ 20.
The amount will be debited from your account when you request the 2nd copy.
If there are any transactions you do not recognize, please report the problem through the app so the responsible team can investigate it.
To report a suspicious transaction, click on the transaction and select “Report a Problem.” Then, you must fill out the contest form to start the dispute process with the partner bank.