I am unable to use my card. What could be happening?

If you try to use your debit card and the transaction is not carried out, the following situations may occur:

• Even though it is a debit card, some places outside the US transact the Nomad card in the credit function. Therefore, check if it is possible to make a new attempt to use it considering the credit function on the card machine where you are making the payment;
• Our virtual and physical cards in your account have different numbers and passwords. Make sure that, when entering the password, you consider the corresponding card's password.

Remember that our support team is always available for questions or explanations; access our chat.