Frequently Asked Questions

Remittance

• What are the fees charged and the deadline for sending values ​​to the USA?
• What are the fees charged and the deadline for sending values ​​to Brazil?
• Is it possible to request the increase of my exchange remittances limits?
• What is my limit for remittances?

Exchange History

• Can I send money to my Nomad account via PIX?
• What data should I use to transfer?
• I didn't receive the amount in my brazilian checking account after 3 working days. What could have happened?

Bank Transfers

• Can I receive transfers directly in my Nomad checking account?
• How do I receive international transfers on my Nomad checking account?
• How do I send deposits from my Nomad Checking Account to other American accounts?
• I am trying to send a transfer from my Nomad Account and I get an Invalid Routing Number message. What do I do?

Cards

• In which countries or places can I use my Nomad Plastic Card?
• What fees are charged when using my Nomad card?
• What's the effective exchange rate for non-US Dollar purchases done with the Nomad card?

Physical Card

• How do I get my Nomad Plastic Card?
• Where can I receive my plastic card? What is the deadline for delivery?
• How can I track the delivery of my Nomad plastic card?
• How and where can I make withdrawals with my Nomad Card?
• How much cost to make withdrawals with my Nomad Card?

Virtual Card

• How to access and activate my Nomad digital card?
• How do I add my Nomad Virtual debit card to my digital wallet?