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What do I do when there is an error in the billing processing?

If you see a billing on your statement that could be due to a processing error, you should try to solve the problem with the store where the purchase or error occurred. If you cannot get a satisfactory solution, you can request a dispute with Nomad.

You can open a dispute in the following situations:

  • Duplicate Billing
  • ATM withdrawal for a different amount than requested
  • Billing with the wrong amount
  • Store made a recurring payment debit after a plan canceling

It can take up to 90 days to complete the analysis. You can receive the result faster depending on the characteristics of your account and your transaction.

Therefore, we recommend you always pursue a resolution with the store before filing a dispute with Nomad.

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