If you see a charge on your International Debit Card statement that could be due to a processing error, you should first attempt to resolve the issue with the merchant where the purchase occurred. If you cannot obtain a satisfactory solution, you may request a dispute with Nomad.
The timeframe to report an incorrect or unauthorized charge within the Nomad app is up to 60 calendar days after the charge appears on your statement.
You may open a dispute in the following situations:
- Duplicate Billing
- ATM withdrawal for a different amount than requested
- Billing with the wrong amount
- A recurring charge processed after a subscription or plan was canceled
The investigation process may take up to 90 calendar days, depending on the type of transaction.
Therefore, we recommend always attempting to pursue a resolution with the merchant before filing a dispute with Nomad.