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Promoted articles
When should I use my Nomad debit card in the credit option?
Even though it is a debit card, when you are outside the US, you may need to use the Nomad card in the credit function in some places.
It does not influence the card billing process, so even in the credit function, you must have a balance in your global account, and Nomad charges the amount to your account at the moment of use.
I don't recognize a charge from Uber or Uber Eats. What do I do?
Verify that this charge is the same amount as a canceled transaction that was previously canceled with the merchant.
Whenever a card is recently added or has not been used on Uber for several days, the next time it is used, the app starts charging with the title "UBR* PENDING.UBER.COM". Within 2 business days, this transaction is canceled and Uber's headquarters, located in San Francisco-CA, makes the final discount, which can be identified with the title "UBER *TRIP San FranciscoCAUS".
The same behavior occurs with Uber Eats.
It is important to note that this does not necessarily indicate that the trip occurred in San Francisco.
Therefore, we recommend that you check whether the unrecognized charge fits into this situation. In this case, it will be a charge due.
If this is a different situation, you can dispute the charge in the Nomad app by clicking on the undue charge on your statement and selecting the option Report a problem.
Explore about Nomad
Get to know Nomad
About Nomad
Products
- What is the Nomad global account?
- How does the Nomad global account work?
- What are the benefits offered by the Nomad international account?
- What are the fees for opening and keeping a Nomad global account open?
- Can I have a corporate Nomad global account?
- Can I have a joint Nomad global account?
- See all 13 articles
Nomad Pass Program
Nomad Lounge
Nomad in the USA
Nomad Coffee
Other benefits
Fees and Limits
Registration and documents
Account opening
- What do I need to open a Nomad global account?
- What documents are accepted when opening a Nomad account?
- What information do I need to provide in the registration to open a Nomad international account?
- Can I open a Nomad account with the National Migratory Register (RNM)?
- How long does it take to open the Nomad Account?
- Can I use an international address as my registration address?
- See all 7 articles
Account access
Changing registration data
Tax Reports
- What changes regarding the taxation of investments abroad, following the approval of Brazilian Law No. 14.754/2023?
- When will the new rules for taxing investments abroad (Brazilian Law No. 14.754/2023) come into effect?
- When will Nomad make documents available for Income Tax?
- How do I submit my Nomad global account to the Brazilian Income Tax (DIRPF)?
- I will use my Nomad global account only for currency exchange and use my card for American websites and travel. Do I need to submit it in my tax form?
- Do I need to submit the capital gains from my investments in Nomad monthly?
- See all 14 articles
Account closure
- How do I request the closing of my Nomad international account?
- Are there any fees to close my Nomad global account?
- What happens if the Nomad global account holder dies?
- How do I request the closing of my investment account?
- Are there any fees to close my investment account?
- What happens if the Nomad Investment Account holder dies?
International account
About the Nomad international account
- Where can I see my Nomad international account details?
- What is the routing number?
- What is the SWIFT, and what is it for?
- Why does the Nomad global account not have the IBAN code?
- Can I deposit cash amounts in my Nomad international account?
- Where can I see my monthly statements?
- See all 7 articles
Receipt of Bank Transfers
- Why was the transfer I should have received reversed?
- Can I receive transfers directly in my Nomad global account?
- How do I receive international transfers on my Nomad global account?
- Who can send money to my Nomad global account?
- How do I receive transfers via an external application?
- I didn't receive a transfer. What should I do?
- See all 8 articles
Sending Bank Transfers
- How do I transfer money from my Nomad global account to another Nomad account?
- Is sending transfers to accounts abroad (outside the US) possible?
- How do I send deposits from my Nomad international account to other US-based accounts?
- To whom can I send money from my Nomad international account?
- I am trying to send a transfer from my Nomad international account and I get an Invalid Routing Number message. What should I do?
- Could I cancel a transfer sent from my Nomad global account?
- See all 10 articles
Fees and limits
Types of Bank Transfers
Exchange operations
General information
- Can I cancel the contracting of an exchange operation?
- Where do I see my balance in reais?
- Can I request a chargeback of my balance in reais?
- Can I convert my balance to euros or other currencies other than US dollars?
- Can I use the balance in reais to buy and transfer money?
- Can I transfer my balance in reais to my account at Banco Iti?
- See all 11 articles
Exchange to USA
- I made a currency exchange but did not receive the dollars in my Nomad account within the expected timeframe. What do I do?
- How do I make a currency exchange transaction to add funds to my Nomad international account?
- How do I make a currency exchange transaction to add funds to my investment account?
- Which data should I use to do the transfer?
- Can I send funds to my Nomad account via Pix?
- Can I transfer from a joint account?
- See all 10 articles
Exchange to Brazil
- I did not receive my transfer to Brazil within the expected timeframe. What do I do?
- How can I exchange money and transfer it to my Brazilian checking account?
- What is the minimum amount to exchange to Brazil?
- Can I receive the amount in a brazilian checking account from a third party?
- How long does it take to receive my exchange operation in the brazilian checking account?
- I filled in the brazilian checking account data incorrectly in the app. How can I adjust?
- See all 7 articles
Quote, fees, and limits
- What is my limit for exchange operations?
- Can I request an increase in my exchange limits?
- What fees are charged when sending amounts to Brazil?
- What are the fees charged when sending money to the US?
- What is the quotation used by Nomad in exchange operations ?
- Why is there a difference in the IOF rate charged on exchange operations to my international account and to my investment account?
Nomad Dollar
- What is the Nomad Dollar?
- What is the advantage of buying the Nomad Dollar?
- How do I buy the Nomad Dollar?
- What is the fee used to buy the Nomad Dollar?
- Can the amount I will receive from the Nomad Dollar change up until the date of receipt?
- How long does it take for the Nomad Dollar to be available for use?
- See all 13 articles
Automatic Conversion
- What is automatic conversion and how do I request it?
- Which information do I need to request automatic conversion?
- When will my automatic conversion be done?
- What is the deadline for the automatic conversion to be completed?
- Can I delete an automatic conversion request?
- What is the minimum amount to request automatic conversion?
- See all 10 articles
Installment
- What is Nomad's installment plan?
- How does Nomad's installment payment work?
- How can I add money in installments to my Nomad account?
- Which values can be added in installments?
- What are the installment fees?
- When I complete the installment plan, what is the deadline for receiving the amount on the Nomad account?
- See all 11 articles
Debit card
General information
- When should I use my Nomad debit card in the credit option?
- In which countries or places can I use my Nomad card?
- What's the effective exchange rate for non-US Dollar purchases with the Nomad card?
- What will be the exchange rate used for Nomad card purchases in Argentina?
- How can I change my Nomad physical card password?
- What is the billing address of my Nomad card?
- See all 12 articles
Physical card
- I didn't receive my international debit card within the timeframe indicated in the app. What should I do?
- How can I activate my Nomad physical card?
- How do I get my Nomad physical card?
- Can I use my physical card for online purchases?
- Where can I receive my physical card? What is the deadline for delivery?
- What should I do in case of loss or theft of my Nomad physical card?
- See all 12 articles
Digital card
Withdrawals
Fees and Limits
Dispute
- I don't recognize a charge from Uber or Uber Eats. What do I do?
- What is a billing dispute?
- When can I request a billing dispute?
- What do I do when there is an error in the billing processing?
- What do I do when I have a problem with the store, product, or service?
- I have received a credit related to a dispute. Is the dispute process complete?
- See all 7 articles
Investments
Send and withdraw money
- How do I add funds in Investments?
- How do I send funds from my Nomad international account to my Investment Account?
- How do I transfer money from my Investment Account to my international account?
- Why can I not transfer funds from my investment account to my international account?
- Is there a minimum time for my money to stay invested?
Buying and selling assets
Fixed-Income
Investment options and rules
Fees and Limits
Custody Transfer
- What is the process of custody transfer to Nomad?
- Who can transfer custody to Nomad?
- What are the requirements for custody transfer to Nomad?
- Is there any cost to do the custody transfer?
- What assets can I transfer to Nomad? Can I move all the assets I have?
- Is there a minimum amount to transfer custody?
- See all 9 articles
Inactive account closure
Travaling with Nomad
Nomad Trips
- What is Nomad Trips?
- Where can I find my Nomad Trips booking information?
- Is requesting changes or canceling my booking on Nomad Trips possible?
- What payment options are available on Nomad Trips?
- I purchased a flight ticket through Nomad Trips and need to update the document provided at the time of purchase. What should I do?
Nomad Chip
Payments
About Husky Payments
- What is the Husky Payments product?
- How do I open an account to receive payments from abroad through the Nomad app?
- The Husky Payments feature is not available in my Nomad app, why?
- Can I have a Husky account for more than one CNPJ and manage it all through the Nomad app?
- Does Nomad provide a report of payments from abroad for income tax purposes?
- I have questions about the Husky account. Which support channel do I use?
Receive transfers from abroad
- In which account can I receive payments from abroad?
- How to receive payments from abroad at the Nomad international account?
- How do I receive payments from abroad at my Personal or Business account in Brazil?
- How long does it take to receive my payment from abroad, in reais, in my bank account in Brazil?
- Can I transfer a payment I received in my Husky account to my Nomad account?
- Where can I view bank details to receive payments from abroad?
- See all 11 articles
Withdrawal of payments from abroad
Fees and limits
Support and other information
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24 hour support
Support in Portuguese available 24 hours a day, including holidays. Check our support channels.
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Ombudsman
Available from Monday to Friday, from 9 am to 6 pm (except holidays).
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Be a partner
Contact the partnerships team by filling out the form available at this link.