Card

Physical Card: General Information

• How can I unblock my Nomad physical card?
• I just received my Nomad physical card. Can I already use it?
• What is the billing address of my Nomad card?
• When should I use my Nomad debit card in the credit option?
• Are the physical and virtual card numbers the same?
• Can I use my physical card for online purchases?

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Physical Card: Request and Delivery

• How do I get my Nomad physical card?
• Where can I receive my physical card? What is the deadline for delivery?
• How can I track the delivery of my Nomad physical card?
• Can I choose the name that Nomad will print on my card?
• I requested my card more than 20 days ago, but I am still waiting to receive it. What can I do?

Digital Card

• How do I get access to my Nomad virtual card?
• How can I use my Nomad virtual card?
• Where can I use my Nomad virtual card?
• What is the billing address for my virtual card?
• Can I link my Nomad virtual card to a digital wallet?
• How do I add my Nomad virtual card to my digital wallet?

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Card use in other countries and currencies

• In which countries or places can I use my Nomad card?
• What's the effective exchange rate for non-US Dollar purchases done with the Nomad card?
• What will be the exchange rate used for Nomad card purchases in Argentina?

Withdrawals and Deposits

• How can I make withdrawals with my Nomad Card?
• How much cost to make withdrawals with my Nomad Card?
• In which countries or places can I make withdrawals with my Nomad Card?
• What's the effective exchange rate for non-US Dollar withdraw done with the Nomad card?
• What are the withdrawal limits for my Nomad spending account?
• Is there any limit on the number of withdrawals?

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Processing Transactions

• Why were charged a different amount than the purchase that was made?

Passwords

• Are the physical and virtual cards passwords the same?
• How can I change my Nomad physical card password?
• How can I register my Nomad physical card password?

Fees and Limits

• Does Nomad charge a fee to issue my physical card?
• Does Nomad charge a fee to issue my virtual card?
• What fees do I have to pay to use my Nomad virtual card?
• Can I personalize different limits to my physical and virtual cards?
• What are the usage limits for my physical and virtual cards?

Dispute

• What is a billing dispute?
• When can I request a billing dispute?
• What do I do when there is an error in the billing processing?
• What do I do when I have a problem with the store, product, or service?
• I have received a credit. Is the dispute process complete?
• What is the deadline for the completion of the dispute process?